Thank you for your support
Thank you so much for joining the Heart Research Australia community to help us fund life-saving research into Australia’s number one killer – heart disease. Your generous gift is very much appreciated and will be used to fund much needed early-stage research and researchers.
You will find the Direct Debit agreement below, and just a reminder that all contributions over $2 are tax deductible.
Direct Debit Service Agreement
The following is your Direct Debit Service Agreement with Heart Research Australia, ABN 62 002 839 072.
The agreement is designed to explain what your obligations are when undertaking a direct debit arrangement with us.
It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.
You will find the Direct Debit agreement below, and just a reminder that all contributions over $2 are tax deductible.
Definitions
account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
agreement means this Direct Debit Request Service Agreement between you and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by you to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request (DDR) means the direct debit request between you and us.
us or we means Heart Research Australia – (the Debit User) you have authorised by signing a direct debit request.
you means the customer who signed the DDR.
your financial institution means the financial institution nominated by you on the DDR at which the account is maintained.
Debiting your account
By signing a DDR, you have authorised us to arrange for funds to be debited from your account. You should refer to the DDR and this agreement for the terms of the arrangement between us and you. We will only arrange for funds to be debited from your account as authorised in the DDR. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a DDR at any given time by giving you at least fourteen (14) days’ written notice.
Amendments by you
You may change, stop, or defer a debit payment, or terminate this agreement by providing us with at least fourteen (14) days’ written notice by writing to Heart Research Australia, PO Box 543, St Leonards NSW 1590, or by contacting us on (02) 9436 0056 during business hours or arranging it through your own financial institution.
Your obligations
It is your responsibility to ensure there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the DDR. If there are insufficient clear funds in your account to meet a debit payment: (a) you may be charged a fee and/or interest by your financial institution; (b) you may also incur fees or charges imposed or incurred by us; and (c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment. You should check your account statement to verify that the amounts debited from your account are correct. If Heart Research Australia is liable to pay goods and services tax (‘GST’) on a supply made in connection with this agreement, then you agree to pay Heart Research Australia on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
Dispute
If you believe there has been an error in debiting your account. You should notify us directly on 02 9436 0056 and confirm that notice in writing to us as soon as possible so we can resolve your query more quickly. Alternatively, you can take it up with your financial institution directly. If we conclude because of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If we conclude because of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check: (a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions; (b) your account details which you have provided to us are correct by checking them against a recent account statement; and (c) with your financial institution before completing the DDR if you have any queries about how to complete the DDR.
Confidentiality
We will keep any information (including your account details) in your DDR confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents that have access to information about you do not make any unauthorised use, modification, reproduction, or disclosure of that information. We will only disclose information that we have about you: (a) to the extent specifically required by law; or (b) for the purposes of this agreement (including disclosing information in connection with any query or claim). Click the link for our Privacy Policy https://www.heartresearch.com.au/privacy-policy/
Notice
If you wish to notify us in writing about anything relating to this agreement, you should write to Heart Research Australia, PO Box 543, St Leonards NSW 1590. We will respond to you by ordinary post to the address provided in your DDR. Any correspondence will be deemed to have been received by you on the third banking day after posting.